Effective Date: June 5, 2025
At Wanderloots Ltd. (“Wanderloots,” “we,” “us,” or “our”), we want you to be clear about our policies regarding refunds and returns for products purchased from wanderloots.com. Our policy differs based on whether the product is digital or physical.
1. Digital Products
(e.g., Obsidian templates, digital downloads, wallpapers)
- All Sales Are Final: Due to the immediate, direct access and non-returnable nature of digital products, all sales of Digital Products are final and non-refundable.
- No Exchanges: We do not offer exchanges for Digital Products.
- Reasoning: Once a Digital Product is purchased and downloaded or access is granted, it cannot be “returned.” We encourage you to carefully review the product descriptions before making a purchase.
- Technical Issues: If you encounter any technical difficulties downloading or accessing your purchased Digital Product, please contact us immediately through the contact page on our website (wanderloots.com). We will make every effort to assist you in resolving the issue.
2. Physical Products
(e.g., Merch, Photography Prints)
- Fulfilled by Third-Party Partners: Physical products available on Wanderloots.com are produced, fulfilled, and shipped by our trusted Third-Party Fulfillment Partners (e.g., Darkroom, and other future partners for merchandise).
- Partner’s Policy Applies: Consequently, all refunds, returns, exchanges, and any issues related to the quality, shipping, or damage of Physical Products are governed by the specific policies of the Third-Party Fulfillment Partner responsible for that particular product.
- How to Find the Policy:
- The relevant partner’s refund and return policy is typically available on their website.
- We will endeavor to provide links or information directing you to the applicable partner’s policy at the time of your physical product purchase or on the product page itself.
- Initiating a Return/Refund for Physical Products: To inquire about a return or refund for a Physical Product, you will generally need to:
- Identify the Third-Party Fulfillment Partner who handled your order (this information should be available in your order confirmation or shipping details).
- Consult their specific return/refund policy on their website.
- Follow their stated procedure for returns, exchanges, or reporting issues.
- Our Assistance: While Wanderloots Ltd. does not directly process returns or refunds for Physical Products, if you have trouble identifying the correct fulfillment partner or finding their policy, please contact us via our website’s contact page, and we will do our best to guide you to the appropriate resource.
3. Damaged or Defective Physical Products
If you receive a Physical Product that is damaged or defective, please refer to the specific policy of the Third-Party Fulfillment Partner who shipped your item. They will typically have procedures for addressing such issues, which may include providing photographic evidence of the damage.
4. Contact Us
For questions specifically about this Refund & Return Policy, or if you need assistance identifying the correct Third-Party Fulfillment Partner for a physical product issue, please reach out to us via the contact page on wanderloots.com.
Thank you for your understanding.